If you’re looking for a career in eCommerce, you may be wondering what roles are available. This article will help you in doing just that. We’ve listed the most in-demand eCommerce jobs and gone over all you need to know about each one, including the expected salaries and the skills or degrees you’ll need. Below are the most popular eCommerce jobs in the market.
1. eCommerce Internship
Want to try your hand at eCommerce but aren’t ready to commit to the industry yet?
Internships are a great way to get your foot in the door, gain valuable experience, and test drive the industry.
While young professionals and career changers are welcome to apply, eCommerce internships are most useful for students and recent graduates who want to get experience before they graduate.
Internships aren’t glamorous. You’ll most likely be expected to do anything your manager asks, including mundane and repetitive tasks like making coffee, sending hundreds of emails, or photocopying papers.
Although internships rarely produce any meaningful work, acing boring tasks can land you an eCommerce job.
Even if you decide that eCommerce isn’t for you, recruiters from other industries will see the value of your eCommerce internship, which will help you get your desired job.
2. eCommerce Customer Service Representative
Among all eCommerce jobs, Customer Service representatives have some of the most important roles in the industry. No eCommerce company can thrive without them.
They are the front-line employees that take orders and respond to client inquiries. They also often handle inbound sales over the phone.
Because dealing with people isn’t an easy task, most companies prefer potential customer service representatives who have prior work experience.
You must be an outstanding communicator (both verbally and in writing) and well-organized. Being fluent in more than one language is sometimes required.
Customer service employees earn an average of $14 per hour. This number varies depending on where you live and your previous customer service experience.
3. eCommerce Business Analysts
Those who like numbers will thrive as eCommerce business analysts, a role that’s rarely found in start-ups and small companies. Mid to large size companies are keener on having in-house analysts.
The role will track and analyze data generated by an eCommerce company and provide appropriate advice on how to improve profit and sales.
Business analysts are also responsible for financial modeling, forecasting, and reporting their findings to managers and executives.
Most business analysts have a bachelor’s degree in Management, Business, or Information Technology. Experience in a similar field is desired but not usually required. Proficiency in Excel and similar spreadsheet applications are essential.
With incentives excluded, the average business analyst’s salary is $68,731. If you progress in your role, you might earn up to $100,000 overtime.
4. eCommerce Delivery Driver
All items sold on an eCommerce website must be delivered to all loyal consumers. Here’s where delivery people come in. The number of delivery drivers a business hires is determined by its size and the number of sales it makes each week.
eCommerce delivery drivers gather items sold, load them, and deliver them to the customers’ addresses.
The things delivered will vary depending on your firm, but they will range from cosmetics to home supplies.
You will be responsible for ensuring that the orders are complete and accurate. Depending on your contract, you could also be in charge of accepting payments in person.
You need exceptional time management and organizational abilities for this position. Most employers often require a high school diploma and a valid driver’s license. In most cases, prior experience is preferable.
In the United States, the average salary for a delivery driver is roughly $42,000. Factors will influence your earnings, such as your experience and skills.
5. eCommerce Graphic Designer
eCommerce is a visually driven industry. Customers are influenced by the images on an eCommerce website or in marketing materials. After all, online shoppers can’t see items in person.
Graphic designers handle an eCommerce company’s visual communication. They might be in charge of creating a new webpage or creating visuals for new items. A larger company with a high need for creative content might hire multiple graphic designers in-house.
While you can get a graphic design job without a degree, it will be more challenging to land an entry-level role unless you have a strong portfolio that demonstrates your graphic design skills.
Proficiency in Adobe Indesign, Adobe Illustrator, and Adobe Photoshop is a must. Knowledge of additional programs like Premiere and After Effects will give you an edge. Understanding things like HTML, CSS, PHP, JS, 3D work, photography, videography, or animation is a plus.
Graphic Designers in the United States earn an average salary of $48,327 per year.
6. eCommerce Order Clerks
An order clerk takes eCommerce product orders and processes customer information such as shipping data, and handles receipts.
As an order clerk, you will handle client information such as name, address, and phone number and fill out forms and papers. You’ll also have to deal with the orders, preparing them and shipping them out, and order follow-ups.
Some clerks handle customer communication, which includes advising customers about shipment dates and potential delays.
Since it’s an entry-level job, prior job experience isn’t necessary. The only requirement is a high school diploma.
People who are well organized, excellent communicators, and have a working grasp of Microsoft Office or equivalent applications are the best fit for the role.
Order clerks make roughly $35,000 per year on average. The amount tends to be larger for people with prior expertise.
7. eCommerce Product Manager
If you enjoy online shopping, improving product quality, and providing the best possible service to customers, this eCommerce job could be for you.
eCommerce product managers are often tasked with tracking product development and optimization, creating new pages and features, and resolving any technical difficulties which might emerge. The job description might also involve team coordination and management.
Employers prefer candidates with a bachelor’s degree in Engineering, Computer Science, or a related profession.
One of the most significant qualifications for this position is the ability to work well in a team.
Knowledge of cloud platforms like Azure, AWS, GCP, and similar software is required. Google Analytics, Trello, Jira, Pendo, and ProductPlan are some other tools and programs you’ll need to know about.
eCommerce product managers earn an average of $109,000 a year.
8. eCommerce Project Manager
Are you a natural leader? If so, a career as an eCommerce manager might be for you.
A project manager supervises the team’s operations, assigns roles, duties, and tasks, and tracks progress — all of which require a great deal of verbal communication.
They may also communicate with consumers in some businesses to ensure that everyone is happy with the service.
Although not usually required, an eCommerce project manager should have a bachelor’s degree in a relevant field.
Because this is such an important role, almost all employers prefer project managers who have previous work experience.
You’ll need exceptional communication and organizing abilities and knowledge of Microsoft Office and related tools, such as project management programs like Basecamp, Trello, Asana, Microsoft Project, ProofHub, Filestage, and others.
eCommerce project managers make an average of $66,000 per year. Beginner eCommerce managers typically earn roughly $44,000 annually. Senior project managers can earn over $107,000 each year.
9. eCommerce SEO Content Writer
The search engine is king in the online world. No eCommerce business can succeed unless its web pages receive a lot of traffic. An SEO content writer is essential to improving a website’s search engine results.
As an SEO content writer, your job will be to produce SEO-optimized content, whether it’s product descriptions or blog posts. This could involve creating new content from scratch or updating existing content to increase traffic.
You should pay close attention to SEO requirements. You will also be required to backlink and conduct keyword research.
Outstanding verbal and writing skills are a must for SEO content writers.
Some companies will require SEO skills, but many employers would gladly provide SEO training to newcomers.
You’ll also need a basic understanding of Google, Google Docs, or WordPress, as well as keyword research tools such as Jaaxy, Google Keyword Planner, or SEMrush, and content management tools such as WordPress, Magento, and Joomla.
Lastly, always have a writer’s portfolio on hand. Employers want you to demonstrate your writing skills with a strong portfolio of written work.
The average salary for a content writer is $45,329. However, certain industries pay more than others. The most lucrative industries for content writers are Technology, Finance, Health Care, and Real Estate.
If you can find an eCommerce company specializing in one of these lucrative industries, your salary might be higher than the national average.
10. eCommerce Administrative Assistant or Virtual Assistant
Running an online business involves a significant amount of administration. This covers things like processing supplier payments, accounting, and more.
An administrative assistant or virtual assistant handles such paperwork and organizing.
Whether they work on-site or virtually, assistants help company executives and CEOs with many day-to-day tasks.
To be successful in this position, you must be well organized. Being punctual and paying attention to detail are also part of this job description.
Previous job experience in a similar sector is preferred but not required.
Working knowledge of popular virtual assistant tools like Canva, Asana, Slack, and Calendly will make you more hirable.
Virtual assistant salaries are based on your previous experience. Beginners can make as little as $14,500 per year, while experienced virtual assistants earn up to $124,000 per year.
11. eCommerce Web Developer
Since every online store has its own website, a web developer is at the heart of every successful eCommerce business.
The website’s design, aesthetic, and functionality affect a customer’s online shopping experience. Customers are unlikely to buy from a website that is slow, difficult to navigate, and visually unappealing.
A bachelor’s degree in web development or a related field is required for web developers.
Candidates should, of course, be familiar with programming and web design.
Web developers earn an average of $70,000 a year. While the initial salary for new web developers is approximately $37,000, those who’ve progressed to more senior positions can earn as much as $126,000 annually.
12. Marketing Specialist or Marketing Manager
Marketing specialists are tasked with creating and managing various marketing initiatives across a variety of apps and channels. They need to stay current with trends and the latest developments in their industry to implement the best marketing tactics for the company.
A bachelor’s degree and work experience in marketing roles is preferred. You will also need exceptional communication and analytical abilities.
Knowing how to use Google Analytics, Marketo, Buffer, Evernote, and other similar tools and platforms is also essential.
The average salary for a marketing expert is around $70,000, although this can vary depending on your experience and skill set.
13. PPC Specialist or PPC Manager
PPC (Pay-Per-Click) experts are an important part of an eCommerce company’s marketing strategy. They oversee an eCommerce business’ online pay-per-click advertising campaigns, including strategy, design, execution, SEO, and ad performance analysis.
It’s a difficult job that’s in great demand since running a successful PPC campaign requires a specific skill set.
Knowledge of pay-per-click internet marketing campaigns is required, which frequently involves keyword research, landing page design, ad performance analysis, and reporting outcomes.
PPC specialists are often required to have prior job experience. You must be incredibly organized, creative, and possess excellent communication, time management, and problem-solving skills.
The average salary for PPC specialists will be roughly $56,000. If you have prior experience, some employers will be ready to pay you extra. A managerial role has an average annual salary of $64,000.
14. Retention Specialist
In the field of eCommerce, this is one of the more general job titles. A customer retention specialist works to keep customers loyal to a business.
They might work full-time or part-time. However, they are mainly limited to more well-known companies.
They are responsible for maintaining customer satisfaction levels by providing them with information about new products, understanding their feelings and emotions toward a particular product, conducting research into clusters’ interests and providing feedback on how the company can improve its products or services, and persuading customers to buy the product repeatedly.
A bachelor’s degree in sales, marketing, or a related field is often required for the role.
You’ll need interpersonal skills to understand customers, persuasion skills, customer service skills, the ability to establish relationships with people, an understanding of the company and its goods and services, and an interest in sales.
The average salary of retention specialists is around $41,000 a year.
eCommerce jobs are in high demand and are expected to continue growing in popularity. This makes it a great time to pursue a career in ecommerce, as there are many opportunities available.
The most in-demand eCommerce jobs include web developer, digital marketer, product manager, and eCommerce merchant.
If you are interested in pursuing a career in eCommerce, Jarvis can help!
Jarvis is a world leader in eCommerce recruitment services. We have successfully helped thousands of eCommerce professionals get their dream jobs.
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